Profile

Highly experienced manager, analyst and engineer, with the skills and motivation to get the job done. Highly proficient in all areas of I.T. having managed major projects such as 16,000 seat exchange migrations and complete green field implementations. 

Key Skills

Man management & mentoring, project management, solution architecture, end 2 end system monitoring, identity life-cycle management, Windows and *nix server administration, Search engine optimisation, PHP programmer

Employment History

Systems and Network Management Capability Manager

February 2008 - Present

• Costing ongoing support for new business and calculating implementation costs
• Management of 24 technologists 

• Pay and Rations
• Hiring & Firing
• Appraisals

• Portfolio product support of infrastructure technologies across multiple accounts
  • Systems management support & delivery
  • Network support
• OLA creation and delivery management 
• Creation of Service Catalogue
• Critical incident management

 

Infrastructure Specialist
November 2006 - February 2008 

• Technical project lead for major projects
  
  • Major intranet migration (100,000 visits/per day).
  • Implementation of development environment using virtualisation.
  • Major directory services consolidation.
• Producing high level design documentation aligned with current EDS architecture
• Producing detailed operations documentation
• Providing technical mentoring for the operations teams

Senior Systems Architect / Team Leader

March 2005- November 2006     

• Managed team of three systems architects
• Managed service improvement proposals for all new technical services projects, assessing costs and planning resources
• Problem management, emphasis on root cause analysis
• Produced and presented annual infrastructure service improvement plan
  • Implementation strategy
• Designed and implemented a Connecting for Health (CfH) approved SSL VPN gateway
• Managed migration of 16,000 seat Exchange 5.5 deployment to Exchange 2003 
• Implemented Systems monitoring system, to allow proactive approach to systems support
  • Capacity Management
  • SLA & OLA Monitoring / Management
  • End 2 End service monitoring and alerting

 Senior Server Support Engineer
December 2000 - March 2005 

• Managed four Server Support engineers
  • Pay and Rations
  • Hiring & Firing
  • Appraisals
• Managed the infrastructure support of global booking system 
• Project managed green field implementation of a new company nfrastructure, Holiday Hotels (www.holidayhotels.com) 
• Consolidated Holiday Autos and Lastminute.com exchange system
• Managed the roll out of Active Directory 2003
• Managed the migration from Exchange 5.5 to 2003
• Responsible for managing the maintenance and support of www.holidayautos.com and all its locales
  • Emphasis on search engine optimisation, through page design & rewrite rules

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Fairfield Graphics August 2000 - December 2000 IT Manager System administration of NT Domain (50 Users) Administration of SCO MIS system Writing SQL management reports Implementing www.inkjetsupplies.com (now expired)	Criterion Financial Services March 1997 - August 2000 System Administrator Management of desktop support engineer System Administrator for HP-UK D9000 Implementation of a NT 4.0 Domain & Exchange 5.5 Implementation of Checkpoint Firewall 1 Network administrator (3com switches & Cisco router)
GEC Marconi USG February 1994 - March 1997 PCB Designer Designed printed circuit boards for Sting Ray Mk1 Design emphasis on design for manufacture Preparation of drawings for manufacture Day to day use of Sun Sparc workstation for computer aided engineering

Qualifications / Training

• Advanced Project Management: Project Estimating Techniques
• ITIL Foundation
• ITIL Asset management introduction
• ITIL Process suite overview
• VMware ESX Server
• VMware Infrastructure Server
• Exchange 2003
• Citrix Metaframe XP
• Progress V9 DBA
• SolveSE administrator
• Exchange 5.5 For administrators
• NT Server a first look
• The fundamentals of UNIX & shell programming
• BTEC first Electronics
• BTEC HNC Electronic engineering
• NVQ2F Electrical engineering
• GEA General Engineering Appreciation
• SEA Specialised Engineering Appreciation Electronics
• 8 GCSE's

 an up to date version of this CV can be found at http://docs.google.com/Doc?id=dd2jp6tt_3swn6d2
contact details can be provided upon request via email