Just Been overtaken by Five Mini Clubman Cooper S on the M4. Camera phone so Crap picture.
All five we’re the same colour as shown and all left hand drive, and had the cooper S scoop and twin exhausts.
Not sure what i think about the twin “van” rear doors. Read more…
Tags: BMW Mini, Poor BMW Service, Snows BMW
…… And continue it does a bit more. So today I got a call from one of the managers at snows, to tell me that BMW had agreed to extend the TLC on the mini so that the new engine gets the three years servicing we paid for it from new. This is good news, though really the least they could do.
The new engine is in the mini and appears to be doing all the things a engine should minus all the knocking noises it shouldn’t. This is good, from this whole process I have had to liaise with BMW customer service and Snows BMW Customer service quite frequently. BMW them selves come across as a very reasonable bunch, who we’re obviously trying to help. Snows on the other hand, portrayed your typical bunch Swiss Tony types. They we’re completely uninterested in helping, they lied to me and Sarah out right on several occasions about what was and what had happened the mini.
I have since spoken to colleagues with BMW’s re Snows, and out of roughly 10 people I spoke to only one could recommend them ( he turned out to know one of the engineers personally ). Looks like the mini will be going to wood BMW in Salisbury to get serviced.
Not an Ideal end to a situation but at least I haven’t had my confidence in the vehicle shattered. Next stop is the 17" Cooper S wheels to stop the thing under steering, during enthusiastic cornering.
Tags: BMW Mini, Poor BMW Service, Snows BMW
…… And continue it does. Today got the call from snows, they have replaced the Mini’s engine with a new one, apparently the block on this one is the correct length, (still haven’t got my copy of the report). Any way I drove down to snows in my car specifically to test drive the Mini, and all seems well. Gearbox now only making a couple of normal sounding mechanical noises when changing gear. No noises when you just depress the clutch ( your a pathetic clutch and the accelerator is much more attractive ). Just to be sure I got them to let me test drive another mini directly afterwards, both make the same apparently Mini type noises, can only be a good thing.
New battle now, im quite happy to accept the car assuming they start the TLC pack ( on the engine maintenance only ) for threes on the new engine. After all its a brand spankers Engine clutch and Gearbox. Unreasonable ? don’t think so, so tomorrow its on the phone to BMW customer services.
Its probably worth mentioning that as soon as BMW UK admitted there was an issue with the car, snows BMW became a lot more receptive to being helpful. This is entirely because as soon as that happened BMW UK were picking up all the bills. Pretty pathetic customer service from what supposed to be a prestige car dealer! Ironically the most irritating bloke in there is the customer services manager.
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